Microsoft has apologised for the severe disruption to its services around the globe. In a post on X it said this was due to a capacity upgrade.
Microsoft added its consumer products services had fully recovered by 4:10 p.m. UTC on Friday (1610 GMT), while it was seeing some sustained recovery for its Microsoft 365 enterprise services.
The technology giant said it was “monitoring the backlog of email messages accrued during this event” before considering the issue with the enterprise services resolved.
“Due to the severity of impact this incident caused, we’re monitoring for an extended period to ensure no additional mitigative actions are required,” Microsoft said in an update on its service status page.
Microsoft has apologised for the severe disruption to its services around the globe. It says this was due to a capacity upgrade and was not because of malicious activity
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The disruption impacted several key platforms, including Outlook email, Teams messaging and other Microsoft 365 applications, leaving thousands of users unable to access their accounts.
“The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions. The disruption impacted several key platforms, including Outlook email, Teams messaging and other Microsoft 365 applications, ”
However, Microsoft says it is seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure. “We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us.”
The company says that this was a technical issue not related to cyber or AI/agents. Microsoft says it will provide a full post-incident report once our review is complete. – Additional reporting Reuters